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TECHNOLOGY DEPARTMENT
The mission of the Hudson Department of Technology (HDOT) is to meet the educational technology needs
of students, faculty, and staff, in order to provide an advanced learning environment for all.
Assistance Procedures
STEP 1: All requests should be submitted digitally.
(1) Completing HIVEHELP request form
(2) Emailing HelpDesk@HUDSONISD.ORG
(3) Digitally submission not possible,
call ext 267 or 343
Form/email should contain the following information:
- Name of person submitting request
- Campus & room number where equipment is located
- Type of equipment (laptop, netbook, teacher computer, projector,etc.)
- Problem (describe with as much detail as possible)
STEP 2: Help ticket/request is assigned to a technician.
STEP 3: Technician will contact staff member and give them estimated time needed to address issue.
STEP 4: Technician will contact staff member AFTER trouble and/or request is completed.
Data Privacy/Security
- Student AUP
Acceptable use policy for students
- Standard Student Data Privacy Agreement
DPA between HISD and Providors
- Threat Advice (Employees)
Online training modules; yearly training required
Required Info/Policies/Etc.
- Device Management
- Assistance Procedures / Report a problem
- RFP for e-Rate
- Socail Media Responsible Use Policy for teachers, students, staff & other community members